Terms and conditions
Inspection Fee - £40: We do not offer free quotation visits. Appointments are booked on the basis that we will be attending to carry out work. In the event of being unable to sweep an appliance due to access issues, an inappropriate install or other hazards present, we reserve the right to charge a standard minimum £40 Inspection Fee per chimney.
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Missed Appointment Fee - £40: A call out fee of £40 will be applied if, upon arriving at an appointment, we are unable to gain access to a property for any reason. To reschedule or cancel appointments, please call our office on 01228 564142 by noon the day beforehand.
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Gas Fires - Some gas fires require disconnection before a flue serving a gas appliance can be swept. This must be undertaken by a Gas Safe registered engineer and is to be arranged by the customer at their own cost in advance of our arrival. We cannot remove or refit gas fires by law.
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Preparation for the sweeping appointment: Appliances must not be used at all in the 24 hours leading up to an appointment. Please remove any ash/debris/other items from the fire grate so it is clear. We require a space of around 6ft in front of the fireplace, so please try your best to move any coffee tables/furniture and items from the hearth.
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Payment is due at the end of each appointment. We accept cash, card or BACS. We do not accept cheques.
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GENERAL TERMS & CONDITIONS - PLEASE READ CAREFULLY
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All services are carried out in good faith; brief visual inspections are carried out of the appliance and chimney, but due to the concealed nature of chimneys and associated appliances, information should not be relied upon as a guarantee that the appliance and/or chimney are safe and/or free of faults or issues related to age, misuse, or poor installation.
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The chimney sweep will assume unless otherwise told by the homeowner or the person allowing him/her entry into the property that the appliance, flue, terminals and all component parts are correctly and safely installed and are in a fit state to be swept.
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If a fault occurs during sweeping, this is not the fault of the sweep; for a chimney and items connected to the installation to be considered fit for use, it must be in such condition that it can be safely cleaned and tested. If damage is caused during sweeping, this suggests an underlying fault which simply was exposed by the sweeping process. For example, if your vermiculite bricks break, this would be considered a consumable and replacement cost would be at the customers expense. They are fragile and can crack in situ, removing them to perform a sweep just encourages breakages. We can source and install the parts at the customers expense.
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PETS & CHILDREN - It is your responsibility to keep pets and children supervised within the property throughout our visit. They should remain in a separate room for the duration of our visit. We cannot accept liability for loss or injury.
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SECURITY - The sweeping process involves multiple trips to and from our vehicle. This means access doors sometimes remain open. It is the responsibility of the customer or their designated person to ensure all valuables are secure and away from the work route/area.